Love & Order is driven by a passion to protect and respect our clients’ dignity and autonomy. We offer services that strive to ensure family relationships aren’t consumed by the increasing complexity of managing personal finances, household responsibilities, downsizing, and the other administrivia of life.
Relationships Come First
At Love & Order, relationships come first. We put our clients at ease with our knowledge and planning. We are proactive in anticipating your needs and concerns. All we ask is a willingness to watch us at work and experience the pride we take in our profession and the care we show our clients.
Good Information For Better Decisions
Having the most accurate and up-to-date financial information will help you make better decisions with or on behalf of your loved ones. This also provides a sense of comfort and relief knowing that there is a way forward for everyone. We want you to be aware of the options and resources available. Rest assured that all day-to-day administrative and logistical details of caring for your aging loved ones are handled.
Trusted Help When Needed
Our work brings us deep into our clients’ lives. Many aging adults may be vulnerable to physical, financial or emotional abuse. We strive to be the first line of defense for protecting our clients from such harm. We vow to keep the family apprised and, if necessary, alert the relevant authorities when we suspect that an aging adult may be at risk.
Client Satisfaction With Value Delivered
Client satisfaction is the fuel that stokes the Love & Order fire. If our clients aren’t happy, we’re not happy. To this end, we consistently go the extra mile – literally and figuratively. When issues and concerns arise, we ensure our clients will feel that they are important to us. We acknowledge any concerns, feelings, and expectations and strive to understand them clearly before we offer any solutions. We offer thoughtful choices and options on a course of action. We strive to be consistent, reliable and predictable in our actions to resolve issues.
Our clients are never an interruption in our day. We welcome feedback of all sorts. We regularly reevaluate our performance to better accommodate our clients. We know that happy clients refer us. Therefore, each of us takes full responsibility for making our clients’ experience an enjoyable one.
Code of Ethics
The nature of our work requires transparency and honesty. We respect our clients’ information. We safe keep their right to privacy and maintain confidentiality. As members of the American Association of Daily Money Managers (AADMM), the National Association of Senior Move Managers (NASMM), and the National Association of Professional Organizers (NAPO), we abide by their codes of ethics not simply because of the legal requirements but because it’s the right thing to do. We treat clients, their family members, colleagues, and caregivers with fairness, discretion, and integrity. We maintain high standards in our work, representing our clients with professionalism and competence.
Why I Started Love & Order
After my dad passed away, at the age of 94, I discovered that he had lost out on the opportunity to take advantage of thousands of dollars in VA benefits and Medicare reimbursements. He didn’t know they were available, didn’t know how to claim them, wasn’t able to fill out the paperwork, do the internet research, or perhaps was just too proud to ask for help.
Dad’s primary concern was not outliving his money and being able to afford to stay in his own home while paying for full-time care. To help him, I developed an approach that allowed me to oversee his care and caretakers along with his finances while he retained control. As a result, he was able to keep his dignity, protect his assets, and live out his days in the comfort and security of his own home.
I started Love & Order with the vision of serving more people facing the same challenges. Our goal is to ease the challenges related to growing older and those who love them.